At Wellness Supplement, we are committed to providing a seamless shopping experience.

Please note that opened or used products, professional brands, Canadian brands, and items marked as Final Sale are not eligible for return.

Return Process

To start a return, email our Customer Service team at hello@wellnessupplement.com with your order number and details of the item(s) you wish to return. A representative will guide you through the next steps. Return shipping label fees will apply.

All approved returns are issued as store credit only. No refunds will be issued to the original method of payment.

Returns over $200 are subject to a 15% restocking fee.

Final Sale Items

The following brands are final sale and cannot be returned, refunded, exchanged, or issued store credit:

• NFH
• Genestra
• Douglas Labs
• Ferapro
• Pure Encapsulations
• Unda
• Metagenics
• Natural Factors, Total Body Collagen, Whole Earth & Sea
• Designs for Health
• Bioclinic
• AOR Professional
• Cytomatrix
• Thorne

Additionally, all Canadian products, clearance items, short-expiry products, and gift cards are final sale and are not eligible for return, refund, or exchange.

Bulk Orders

Please note that bulk orders in quantities greater than 6 units are not eligible for return or store credit.

Product Issues & Manufacturer Support

As a retailer, we are not the manufacturer of the products we sell. If you experience a performance issue or warranty concern, please contact the product’s manufacturer directly using the information provided on the packaging.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us immediately so we can assist you in resolving the issue.

Store Credit

Once your return is received and inspected, we’ll notify you of the status of your return. If approved, store credit will be issued to your Wellness Supplement account.